WHAT ARE THE FEES AND DELIVERY OPTIONS AVAILABLE ?
For Luxembourg :
• Basket less than or equal to 4 items: 4,80€ shipping costs
• Basket more than 4 items: 7,20€ shipping costs
For Europe zone 1
(Andorra, Austria, Belgium, Denmark, France (excluding French overseas departments and territories), Germany, Netherlands, Slovenia, Sweden, Switzerland, United Kingdom):
• Basket less than or equal to 4 items : 10,50€ shipping cost
• Basket more than 4 items: 17,85€ shipping costs
For Europe zone 2
(Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Norway, Poland, Portugal, Romania, Slovakia, Spain):
• Basket less than or equal to 4 items : 10,50€ shipping costs
• Basket more than 4 items: 29,40€ shipping costs
I FORGOT MY PASSWORD ON, WHAT SHOULD I DO?
When you access your account, or any part of the site where you are asked to provide your email and password to identify yourself, you will find a link that will allow you to retrieve your password. Once you have clicked on the link, a process will be launched to generate a password and you will receive an email with instructions to follow.
HOW DO I CHANGE MY ORDER?
If you have made a mistake in your order, please contact Customer Service by email firstname.lastname@example.org or by phone on +352 28 99 80 01 as soon as possible. We will do our best to respond to your request.
HOW CAN I COMPLETE MY ORDER?
Once we have all the necessary information to complete the order and we have confirmed receipt of payment, the order will be completed and we can prepare and ship it. You will receive an email confirming your purchase.
HOW CAN I PAY?
On KLuxembourg.lu you can pay by Visa, MasterCard and bank transfer.
WHY IS IT NECESSARY TO LOG IN?
To pay for your order you need to identify yourself so that we can link your order to your information. If you are a new customer, you can register by entering your email address and following the steps below. If you are already a customer, enter your email and password to identify yourself. If you can't remember your password, click on the link "Forgot your password", and we will help you retrieve it.
WHEN CAN I START PAYING FOR MY ORDER?
Once you access your shopping cart, you should check that all the products you have selected match the products you wish to purchase. Once you have validated, you must click on "Proceed to checkout", and the purchase procedure can then begin.
HOW DO I ADD PRODUCTS TO MY BASKET?
On the product sheets, you will find a table showing the different formats, you just have to choose the one that best matches your preferences and click on the green "Add to basket" button. The product will automatically be added to your basket, with the quantity you have entered.
WHEN WILL MY ORDER BE SENT?
Once you have placed the order, we will prepare it and make it available to the carrier within 48 working hours.